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Last updated:
7/7/2008
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Featured Business
 Caleidoscope
Communications Co.
Company Profile –
Caleidoscope Communications Co., a regional provider of user-friendly, integrated telecommunication services, was incorporated in February of 2001. As the former President of Burlington, Vermont based Network Services Corporation, Loretta Roby decided to utilize her many years of experience as a telecommunications industry professional and took an entrepreneurial leap by founding Caleidoscope Communications, an Authorized Verizon Agent and part of Verizon’s national Solutions Partner Program. In the past six years, Roby’s Caleidoscope has undergone a series of changes and transformations. What was once a company of three employees has now grown to 23 employees with headquarters in Burlington, Vermont with regional offices in Rutland, Vermont, Quincy, Massachusetts, and Presque Isle, Maine. Caleidoscope is now an authorized partner with a select number of Tier One and Tier Two carriers including One Communications, Level 3, AT&T Alliance Program, Verizon Business, and PAETEC and have established themselves as Value Added Resellers of quality hardware IP-PBX and data routing products from ShoreTel, Nortel and Adtran.
Products/Services –
Caleidoscope offers turnkey projects that start with private customer consultations. A certified Caleidoscope Strategic Network Consultant performs a thorough evaluation of potential customers’ current telecom services. After an evaluation is performed, Caleidoscope recommends options for efficiencies and upgrades in technology while keeping costs competitive. Once the customer agrees to a migration plan, Caleidoscope places an order on the customer’s behalf with one of their carrier partners. When adding hardware to a system, the equipment is thoroughly preconfigured, tested and installed by Caleidoscope employees to make sure the system that was sold is delivered and operating correctly. Caleidoscope prides itself in its thorough project management and high-level customer service including remote diagnostics, handling warranty claims on behalf of the client, maintaining a copy of the clients’ system configuration at a Network Operations Center (NOC) for rapid recovery from service disruptions or other failures, and installing replacement hardware.
Caleidoscope offers their customers a unique opportunity to utilize a leading Tier One network provider with a proven global network and engineering capabilities along with Caleidoscope’s expertise and technological savvy in the comfort of the customers’ office.
Some of the latest global technologies Caleidoscope offers include:
- IP Solutions: Hosted, VPN, Managed Gateways
- Switched Data Networks: Frame Relay, ATM, Sonet
- Private Line Services: DS-1, DS-3
- Virtual Private Line Services
- Flexible T-1 Applications
- IP PBX Applications
Caleidoscope’s experienced customer service staff offers full support for all of their products to ensure that all products are fully operational both now and in the future. Customers that are looking to make the switch from old analog services onto the new digital network are profiting from these efficient applications and gaining an advantage over competition.
Coming Soon –
Keep an eye out for a new website which will be launched early in September. It will offer new features including special offers, a blog, video, newsletter, product collateral, and other benefits to our customers.
Community Involvement –
The far reaching developments in communications technology of the last decade have resulted in the world becoming a smaller place where information can be exchanged in an instant. This guiding principle has transcended the corporate values of Caleidoscope Communications. Caleidoscope takes pride in its position as a member of the Vermont business community, while maintaining global awareness. Over the years, Caleidoscope and their staff have contributed to local organizations such as CCV, Howard Center for Human Services, King Street Youth Center, and Habitat for Humanity, while just recently they pooled resources to make a joint contribution to fund on-going humanitarian relief projects in Darfur.
Our People –
Caleidoscope’s management team has over fifteen years of experience in providing telecommunications solutions to small and medium business customers. Their average employee has ten years of telecommunications background and a breadth of knowledge that ensures the customers’ experience is a positive one.
Loretta Roby, President and CEO: Prior to forming Caleidoscope, Loretta spent 10 years as the President of Network Services Corporation, a multi-million dollar telecommunications sales and service company. Network Services was the premier Bell Atlantic agent in the State of Vermont and northern New York territory and a consistent member of Bell Atlantic's Achiever's Club. Loretta is directly involved in all aspects of the Caleidoscope’s operations, primarily focusing on carrier and subcontractor contract management, marketing and strategic operating issues. A long time Burlington Vermont resident who grew up in Charlotte, Vermont and graduated from CVU, Loretta attended the Montreal Museum School of Fine Art for two years and gained her business experience while working at Lehman Brothers in New York City for over seven years. She enjoys painting, photography, drawing, gardening, walking her two dogs, cooking and boating on Lake Champlain.
Zoltan Keve, Vice President of Sales: Zoltan was the founder and CEO of Network Services Corporation, where he worked with Loretta for over ten years. At Caleidoscope Zoltan focuses on sales, product and pricing strategies, as well as the development and management of Caleidoscope’s sales account managers. Zoltan has lived in the Burlington area for over almost 30 years since attending the University of Vermont in 1978. Presently, he lives in Shelburne with his family. Zoltan enjoys sailing during summer months and skiing throughout the winter. You can also find him entertaining clients on the beautiful deck at Caleidoscope's 3 Main Street headquarters, overlooking Burlington Bay.
With over 20 years in the industry, Zoltan has been fortunate enough to develop long-lasting business relationships with businesses and institutions throughout the state. Clients from as far as Bennington, Brattleboro, Swanton and St. Johnsbury, have given him the opportunity to travel the entire state and see almost every city and town in Vermont.
Andrew Fuller, CPE Division Manager: Andrew served as the Senior Network Engineer at Vertek Corporation for five years prior to joining Caleidoscope, and has over 20 years of experience in the IT and telecommunications industry. Andrew manages the operations of the CPE division, evaluating product offerings, determining pricing, and setting policy for installations and maintenance of CPE systems. A Burlington resident for 30 years, Andrew is a licensed pilot who enjoys playing golf and tennis, riding motorcycles, and sailing. Contact: a_fuller@mycaleidoscope.com // 802.864.0300 x.105
Sam Crawford, Service Manager: Sam has been with Caleidoscope since the spring of 2005, and brings 8 years of telecommunications experience. Sam and his Customer Service team are responsible for accurate and timely delivery of services. With a keen understanding of how to navigate the maze of telecommunications providers, the Caleidoscope Service team offers customers unparalleled support. Sam moved to Vermont from the Chicago area back in 1990. Today, he spends his free time playing with his children and gardening. Contact: s_crawford@mycaleidoscope.com // 802.864.0300 x.115
Jon Isaacson, Controller: Coming to Caleidoscope with experience in a wide-range of industries, most recently 14 years herding “creatives” in advertising, Jon cares for the company’s financial affairs, making sure the carrier compensation and sales commissions are accurate. Jon moved to Vermont in 1979 to raise his two children, first in the country (Huntington) and then in the city (Middlebury). Though he moved to Oregon in the late 1990’s, his love of Vermont ensured that the move was temporary. Jon devotes his spare time as a referee for local youth soccer leagues and enjoying the sport of curling in the winter. Contact: j_isaacson@mycaleidoscope.com // 802.864.0300 x.108
Nancy Carter, Sales Support Manager: Nancy has twelve years of experience working in the telecommunications industry. Caleidoscope’s Sales Support team provides comprehensive support to assist the Sales team in achieving new sales to new and existing clients. Sales Support’s responsibilities range from quote documentation preparation to contract initiation. Sales Support serves as the liaison to multiple departments playing an integral role with the operation and execution of Caleidoscope’s products and processes. Nancy lives in Shelburne with her husband Jimmy. Both are native Vermonters. Nancy enjoys spending time with her family, hiking, and music. Contact: n_carter@mycaleidoscope.com // 802.864.0300 x. 110
David Moore, Sales Director: The latest addition to Caleidoscope’s management team, David will assist in developing new account managers, as well as helping the current sales team achieve their personal goals as well as maximizing current and potential profits for the company. Prior to joining the Caleidoscope team, David founded Advantage Wireless, a top performing regional Unicel agent that he recently transitioned to his wife, Heather. A native of Vermont, David enjoys spending time with his family in St. Albans. Contact: d_moore@mycaleidoscope.com // 802.864.0300 x107
Links –
Please explore the websites of our partners and the data routing products we offer:
- Networks
- Equipment
- Contact
- Sales: David Moore // 802.864.0300 x. 107
- Customer Service: Sam Crawford // 802.864.0300 x.115
- Administration: Jon Isaacson // 802.864.0300 x.108
- Caleidoscope Communications Co.
3 Main Street // Suite 212
Burlington, Vermont USA 05401
Phone: 802.864.0300
Fax: 802.862.8149
Web Address: www.mycaleidoscope.com
E-Mail: info@mycaleidoscope.com
Featured Business articles are compiled from submitted information. For more information about how your business can become a Featured Business, contact our sales team at (802) 862-4109.
Featured Business articles are compiled from submitted information. For more information about how your business can become a Featured Business, contact our sales team at (802) 862-4109.
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